Shipping policy

Shipping Policy

Effective Date: August 6, 2026

1. Overview

Thank you for choosing Danfoss A/S.

We are committed to providing our customers with a reliable, efficient, and transparent international shipping experience. This Shipping Policy explains our shipping methods, delivery times, processing procedures, tracking information, and other important details related to your order.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

2. Shipping Destinations

We currently provide international shipping services to customers in the following countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may vary depending on product type, destination regulations, and logistics conditions.

If your country is not listed during checkout, please contact our customer service team for assistance.

3. Shipping Fees

Free International Shipping

We currently provide:

Free Shipping

for eligible orders shipped to supported countries and regions.

All applicable shipping costs, if any, will be clearly displayed during checkout before payment is completed.

Customers are responsible for any customs duties, import taxes, or local charges imposed by destination authorities unless otherwise required by applicable law.

4. Order Processing Time

After your order has been successfully placed and payment has been confirmed, we will begin preparing your shipment.

Processing Time:

3–5 business days

Processing includes:

  • Order verification.

  • Payment confirmation.

  • Product preparation.

  • Quality inspection.

  • Packaging.

  • Shipment arrangement.

Orders placed during weekends, public holidays, or promotional periods will begin processing on the next available business day.

Our warehouse operations are available:

Monday – Friday

excluding public holidays.

5. Estimated Delivery Time

After your order has been processed and shipped:

Estimated Shipping Time:

5–8 business days

Estimated Total Delivery Time:

5–13 business days

Delivery times are estimates only and may vary depending on:

  • Destination country.

  • Customs clearance.

  • Carrier schedules.

  • Weather conditions.

  • Public holidays.

  • Unexpected transportation delays.

Danfoss A/S cannot guarantee exact delivery dates but will make every reasonable effort to ensure timely delivery.

6. Shipping Methods

We currently use trusted international logistics partners, including:

  • UPS

  • FedEx

These carriers provide secure international transportation and shipment tracking services.

The shipping method selected for your order may depend on:

  • Destination location.

  • Package size and weight.

  • Product availability.

  • Carrier capacity.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Shipping confirmation.

  • Tracking number.

  • Carrier information.

Tracking information is normally updated within:

24 hours after shipment

In some cases, tracking updates may take up to:

72 hours

due to:

  • Carrier processing delays.

  • Weekends.

  • Public holidays.

  • High-volume shipping periods.

If your tracking information has not updated after this period, please contact us.

8. Delivery Delays

While we work hard to ensure timely delivery, some delays may occur due to circumstances outside our control.

Possible causes include:

  • Severe weather conditions.

  • Natural disasters.

  • Customs inspections.

  • International shipping restrictions.

  • Carrier delays.

  • High seasonal demand.

  • Public holidays.

  • Government regulations.

If your order is delayed, please contact us and we will assist you in checking the shipment status.

9. Customs Duties and Import Taxes

International shipments may be subject to:

  • Customs duties.

  • Import taxes.

  • VAT charges.

  • Brokerage fees.

  • Other local government charges.

These fees are determined by the destination country's customs authority and are the responsibility of the customer.

Danfoss A/S does not control these charges and cannot predict the exact amount.

Customers are encouraged to contact their local customs office before placing an order if they have concerns about possible import fees.

10. Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please ensure that your:

  • Full name.

  • Street address.

  • City.

  • Postal code.

  • Country.

  • Phone number.

are correct before completing checkout.

If a package cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for reshipping.

11. Order Changes and Cancellation

Before Shipment

Customers may request order changes or cancellation before the order has been dispatched.

Possible changes include:

  • Shipping address updates.

  • Product changes.

  • Quantity adjustments.

Please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request.

After Shipment

Once an order has been shipped, we are unable to:

  • Cancel the order.

  • Change shipping information.

  • Modify products in the shipment.

If you no longer want your order after shipment, please refer to our Return & Refund Policy.

12. Lost or Damaged Packages

If your package:

  • Does not arrive within the expected delivery timeframe.

  • Arrives damaged.

  • Contains missing items.

  • Contains incorrect products.

please contact us as soon as possible.

Please provide:

  • Order number.

  • Shipping confirmation.

  • Tracking information.

  • Photos of damage if applicable.

We will review the situation and work with the shipping carrier to provide an appropriate solution.

13. Refused or Returned Shipments

If a customer refuses delivery or a package is returned because of customer-related reasons, the shipment will be handled according to our Return & Refund Policy.

Where permitted by applicable law:

  • Original shipping costs.

  • Return shipping costs.

  • Additional handling fees.

may be deducted from the refund amount.

14. Contact Information

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Danfoss A/S

Country:
Denmark

Registration Date:
01.04.2021

Address:
Kokmose 12, 1.
6000 Kolding
Denmark

Email:
boydmorrison558584@gmail.com

Phone:
+45 45 78 92 16

Danfoss A/S is committed to providing customers with a safe, reliable, and convenient international shopping experience.